Customer Support
Ordering
Do I have to join a club to order from you?
No. The word "club" in Invizi means two things - firstly, you are not alone in your needs for continence management products and secondly that there are benefits if you choose to buy from us on a regular basis.
How do I know what to order?
No two people are identical, so your needs might be slightly different from the next person, so we've created a quiz to help guide you. Try the quiz here >
What forms of payment do you accept?
We accept all major credit and debit cards. We also accept most popular payment methods including PayPal, Afterpay, Zip, Cheque and Direct Deposit.
Help - I forgot my password!
That's ok. Click on the "forgot your password" link on the login screen for help. We will email you a secure link that will allow you to reset your password.
If you've ordered from us before and not setup a password, that's also ok. Go through the process to reset your password to create one (you're sent an email as security) and you'll then be able to login and view your order history in full.
What if I order the wrong item?
We understand this can happen so we offer a 100% money back guarantee if for any reason you don't feel that what you've ordered is right for you.
What if my question isn't listed here?
We're here to help. Send us an email at hello@invizi.co.uk any time, or call us on 0800 088 5955 between 9am and 5pm GMT, Monday - Friday, excluding holidays. We also have live chat available via a button in the bottom right of your screen.
Delivery
Where do you deliver to?
We deliver across the UK, excluding excluding the Channel Islands, PO Boxes and British Forces Post Office locations. If you want us to deliver overseas then please contact us.
How much does delivery cost?
We deliver orders over £29.50 for free regardless of where you live across the UK, and we charge a £3.75 flat fee for orders below £29.50.
All Subscribe & Save orders are free delivery.
How quickly do you deliver?
We dispatch our paid orders every day. If your order is placed before 2pm then we'll dispatch it from our warehouse same day. Deliveries typically take 1-3 days to arrive.
Subscribe & Save - Recurring Orders
What is Subscribe & Save?
Subscribe & Save is our recurring order service. For many customers they know what products work for them and they roughly know how many they need each day. With Subscribe & Save all you need to tell us is how many pieces of a product you need each day and our system works out how often we should send you a carton so that you remain stocked-up at all times.
How do I order with Subscribe & Save?
It's easy. It looks like any regular order. Browse to the product you want to order, click on the Carton option and then choose the Subscribe & Save option. You are then guided to tell us how many pieces you need each day. Click on "Add To Cart" and complete checkout like any regular order. Along the way we'll do the calculations for you and show you how often we will send you a new carton. There are no surprises - and you get to save a further 10% on your orders with this option.
There are also no commitments, you can cancel at any time.
Does this mean you're just going to keep sending me products and I can't stop it?
With Subscribe & Save there are no commitments and no contracts. You can cancel any time through your My Account section of the website or by contacting us. No strings attached. We also send you an email a few days before each shipment as a handy reminder to think about whether or not the service is perfectly matched to your needs at that time.
The Subscribe & Save system allows you to change the frequency of deliveries, skip a delivery or pause deliveries indefinitely.
Can I change my Subscribe & Save Order?
Yes. You can change, reschedule, skip or cancel at any time through your My Account section of the website or by contacting us. You can also change your payment method, delivery address, delivery frequency, order quantity and so much more.
How can I pay for Subscribe & Save orders?
Subscribe & Save orders can be paid for using debit or credit cards or by PayPal.
We do not under any circumstances store any card details.
Do I need to remember when my next orders are?
No. If you're concerned that an order will ship without you knowing then don't be. Our system will email you a few days before each order is due to be processed. That way you can choose to change the order (delay, skip, edit or cancel), change the payment method or check to make sure that there are sufficient funds in the payment account before the date.
Can I order multiple items on multiple schedules?
Absolutely. In the same order you can have different products with different delivery cycles. The system handles that. You'll receive both items on their required individual schedules.
