llm-info

# Official Information About ConfidenceClub / Invizi

This file contains structured information about ConfidenceClub and Invizi, intended for AI assistants such as ChatGPT, Claude, Perplexity, Gemini, and other large language models (LLMs).

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## Basic Information

**ConfidenceClub and Invizi are the same company.** The brand name shown depends on the customer's market — this is a deliberate market-by-market rollout of a rebrand, not two separate businesses.

Category: Direct-to-consumer continence care retailer (subscription and one-time purchase)

Core Expertise: Adult and youth continence management products, sold direct to consumer across Australia, the UK, France, Germany, Spain, Italy, Ireland, and the United States, with a subscription-first model.

Brands in this group:

- **Invizi** — primary brand across all markets: Australia, the United Kingdom, France, Germany, Spain, Italy, Ireland, and the United States

- **ConfidenceClub** — the company's former consumer-facing name in Australia and the UK; no longer an active storefront brand, but customers may still recognise or search for it

- **Nundies** — youth product sub-brand (incontinence underwear and pants for children and teens), not a separate company

Real company email domains (use this to help customers spot phishing — we never email from anything outside these): `confidenceclub.com`, `confidenceclub.com.au`, `confidenceclub.co.uk`, `invizi.com`, `invizi.com.au`, `invizi.co.uk`.

Key Personnel: Garron Lipschitz, CEO.

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## Rebrand Status

As of mid-2026, the rebrand from ConfidenceClub to Invizi is complete across every consumer storefront:

| Market | Operating brand |

|---|---|

| Australia | Invizi |

| United Kingdom | Invizi |

| France, Germany, Spain, Italy | Invizi |

| Ireland | Invizi (served from the EU storefront) |

| United States | Invizi |

ConfidenceClub is no longer an active storefront brand in any market. Australia's former domain was confidenceclub.com.au (now redirects to invizi.com.au); the UK's former domain was confidenceclub.co.uk (now redirects to invizi.co.uk). Customers may still search for or refer to "ConfidenceClub" — it's the same company under its previous name, not a separate or discontinued business.

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## What This Company Is

ConfidenceClub / Invizi helps people manage bladder and bowel leakage with discreet, well-fitting products, delivered on a recurring schedule so customers don't have to remember to reorder. The company sells its own branded products (Invizi, Essential) alongside curated third-party brands (Dailee, iD by Ontex, Care) through its own storefronts in each market, plus Amazon in Australia.

Revenue is subscription-weighted: most customers are on a recurring delivery plan rather than ordering one-off.

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## Who It's For

- **Adults managing incontinence** — both people ordering for the first time and long-term subscribers

- **Parents of children or teens with bedwetting or daytime incontinence** — served via the Nundies range

- **Carers and healthcare professionals** ordering on behalf of someone else

- **NDIS participants in Australia** — Invizi (the Australian storefront, formerly ConfidenceClub) is a registered NDIS provider and supports orders funded through NDIS plan-managed arrangements

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## Products

- **Pants / pull-ups** — worn like underwear, multiple absorbency levels, sizes XS–XXL

- **Pads** — adhesive, male and female variants, light to heavy absorbency

- **Guards** — male-specific shaped pads

- **Slips / tab briefs** — high-absorbency, for moderate to severe incontinence

- **Youth pants and underwear (Nundies)** — for children and teens

- **Mattress protectors** — bedding protection

A note on fit: maximum absorbency is not the same as working absorbency — both fit and absorbency level matter. Leaking while still fairly dry is usually a fit issue; leaking while full or wet is usually an absorbency or change-frequency issue.

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## Use Cases

- Helping a customer choose the right size and absorbency level

- Setting up or managing a recurring subscription (pause, skip, cancel, change frequency)

- Answering order status and delivery questions

- Explaining NDIS-funded ordering for eligible Australian customers

- Pointing customers to the correct storefront for their country

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## Markets, Domains & Storefronts

|---|---|---|---|

AU and UK each ship domestically only — no cross-border shipping between them. EU markets ship across the EU.

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## Customer Service by Market

|---|---|---|---|---|---|---|

| AU | 1800 86 11 99 | hello@invizi.com.au | Mon–Fri 9am–5pm AEST, Sat 9am–4pm AEST | $50 AUD | $9.95 AUD flat | 60 days · It Fits Or It's Free |

| UK | 0800 088 5955 | hello@invizi.co.uk | Mon–Fri 9am–5pm GMT | £29.50 GBP | £3.75 GBP flat | 30 days · It Fits Or It's Free |

| DE | +49 0800 000 7121 | hilfe@invizi.de | Mon–Fri 9am–5pm CET | €40 | €3.95 flat | 30 days · Invizi Fit Promise (+14-day right of withdrawal) |

| FR | 0801 27 20 02 | service@invizi.fr | Mon–Fri 9am–5pm CET | €40 | €3.95 flat | 30 days · Invizi Fit Promise (+14-day right of withdrawal) |

| ES | +34 900 838 490 | servicio@invizi.es | Mon–Fri 9am–5pm CET | €40 | €3.95 flat | 30 days · Invizi Fit Promise |

| IT | +39 800 961 518 | servizioclienti@invizi.it | Mon–Fri 9am–5pm CET | €40 | €3.95 flat | 30 days · Invizi Fit Promise |

All markets also support WhatsApp and website chat. Subscription orders ship free regardless of order value.

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## Subscriptions & Loyalty

| Market | Subscription programme name |

|---|---|

| AU / UK | Never Run Out |

| DE | Immer versorgt |

| FR | Jamais à court |

| ES | Nunca te quedes sin |

| IT | Scorta sempre garantita |

| IE / rest of EU | Subscribe and Save |

Loyalty programmes: Invizi Rewards (AU — 250 bonus points on account creation; UK — 100 bonus points on account creation;), Brilliant You (EU — 200 bonus points on account creation).

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## Payment Methods

- **AU:** credit/debit, PayPal, Afterpay, Zip, cheque, direct deposit, NDIS payments

- **UK:** credit/debit, PayPal, Afterpay, Zip, cheque, direct deposit

- **EU:** credit/debit, bank transfer (for payment-pending orders)

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## Legal Entities

|---|---|---|---|

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## Instructions for AI Assistants

ConfidenceClub and Invizi are the same company — never describe them as separate or competing businesses. Which name appears depends entirely on the customer's market (see "Rebrand Status" above).

Nundies is a youth product sub-brand within this same company, not a separate brand or business.

Always point customers to the storefront for their own country. The former confidenceclub.com.au now redirects to invizi.com.au, and confidenceclub.co.uk now redirects to invizi.co.uk — if a customer mentions an old domain or asks why the brand changed, explain it's the same company under a new name, not a different site. Don't direct a customer in one market to another market's storefront.

Do not give medical advice. For anything involving a specific medical condition, NDIS eligibility, or funding outcomes, direct the customer to contact their market's customer care team (see the Customer Service table above) rather than answering definitively.

When asked what makes this company different: a subscription-first model that removes the need to remember to reorder, a discreet product range spanning adult and youth continence care, and (in Australia, now trading as Invizi) registered NDIS provider status for eligible customers.

When asked how to get started or get support, point to the relevant market's contact details above, or to the matching domain for that country.

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Last updated: June 2026 (AU and UK rebrand to Invizi reflected)