Frequently Asked Questions
We know a new look can bring up a few questions — so we’ve put together some answers to help you feel clear and confident about what’s changed (and what hasn't).
Our Website’s New Look
Why does the website look different?
We’ve given our website a refresh with new colours to reflect our mission and vision.
Are the products changing too?
Nope. The products you already know and trust are staying exactly the same.
Will my subscription be affected?
Not at all. Your orders, schedule, and account details carry on just as they are.
Do I need to create a new account?
No. Your log-in, password, and subscriptions all stay the same. Nothing for you to do.
Are prices going up because of the redesign?
No way. This refresh is purely visual — our pricing hasn’t changed.
Has your customer service changed?
Not one bit. You’ll still talk to real people who get it — and who are always here to help.
Is my data still secure with the new design changes?
Absolutely. Our security standards haven’t changed. Your details remain safe and protected.
Can I still find everything in the same place?
Yes. We’ve refreshed the look, but your favourite products and categories are right where you expect them to be.
Will the website be harder to navigate now?
No. All that we are changing are colours.
Does the new look affect returns or guarantees?
Not at all. Our return and guarantee policies remain exactly the same.
Why invest in a design change?
We wanted a design that truly reflects our vision — empowering, human, and full of the impact we’re making together.
What if I don’t like the new colours?
That’s okay! What matters is our products and service haven’t changed — only the look has.
What does this change mean for the future?
It’s a step toward a bigger vision: more voice, more care, and more confidence in a space that deserves all three.